Last Updated: January 14, 2026
At Zinnia.ae, we take privacy seriously. Our mission to raise the standard for home renovation, upgrades, and maintenance also applies to how we handle personal data. This Privacy Policy explains what information we collect, how it is used, stored, and protected, and the rights you have in relation to your data.
By using our website, submitting an inquiry, or engaging our services, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information necessary to deliver high-quality renovation and maintenance services, communicate clearly, and ensure operational efficiency.
Information may include:
- Full name, email address, and phone number
- Property address and service location details
- Details related to renovation, upgrade, or maintenance requests
- Communication records including emails, calls, or messages
- Technical data such as IP address, device type, browser information, and timestamps
2. How We Use Your Information
Personal data is processed strictly for legitimate business purposes related to our services. This includes, but is not limited to:
- Evaluating service requests and preparing quotations
- Assigning vetted professionals and coordinating site visits
- Project communication, scheduling, and updates
- Improving service quality, workflows, and customer experience
- Complying with legal, regulatory, and contractual obligations
3. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds: your consent, performance of a contract, compliance with legal obligations, or legitimate business interests that do not override your rights.
4. Data Sharing & Third Parties
Your information may be shared only when necessary and strictly within controlled environments. This may include internal team members, vetted service providers, or authorized partners involved in service delivery.
We do not sell, rent, or trade personal data to third parties for marketing purposes.
5. International Data Transfers
In certain cases, personal data may be processed or stored outside the United Arab Emirates where adequate data protection measures are in place. We take reasonable steps to ensure that data remains protected regardless of location.
6. Data Security Measures
We implement appropriate technical and organizational safeguards designed to protect personal data against unauthorized access, alteration, disclosure, or destruction.
While we strive to protect all data, no method of transmission over the internet or electronic storage is completely secure.
7. Cookies & Website Analytics
Our website may use cookies and similar technologies to ensure functionality, analyze usage trends, and improve performance. Cookies do not provide access to personal files or sensitive information on your device.
You may disable cookies through your browser settings; however, this may impact certain website features.
8. Data Retention
Personal data is retained only for as long as necessary to fulfill service obligations, resolve disputes, or comply with legal requirements.
9. Your Rights
Subject to applicable laws, you may request access to your personal data, request corrections, or request deletion of information no longer required for legitimate business or legal purposes.
10. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
11. Policy Updates
This Privacy Policy may be updated periodically to reflect legal, technical, or operational changes. Updates will be published on this page.
12. Contact Information
Email: info@zinnia-group.com
Address: Zinnia Technical Services LLC Onyx Center, 8th floor, Opal Tower, Business Bay, Dubai, UAE.
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